Every order ships with tracking. Here is how to follow it.
1. Find your tracking number
It is in the "Your order is on the way" email we send when your parcel leaves the warehouse, usually 1-3 business days after you order. Check spam if you do not see it.
2. Track it
Paste the number into 17TRACK - it follows the parcel across every carrier it passes through, from the warehouse to your door. Your Shopify order page (link in the same email) shows the same status.
3. What the timeline looks like
- Days 1-3: Processing. Tracking number issued.
- Days 3-10: In transit. The status may not update for several days while the parcel is between hubs - this is normal.
- Days 7-14: Most orders arrive. A small number take up to 3 weeks.
If something looks wrong
No tracking update for 14 days, or 30 days have passed since you ordered? Email support@zontoo.com with your order number. We reship or refund - you do not wait it out.
No customs or import fees are ever collected at delivery. Duties are handled before your parcel ships.