Refund policy

Refund & Return Policy

 

Last updated: August 9, 2026

 

We want you to love what you ordered. If something isn't right, we're here to help.

 

30-Day Return Window

You have 30 days from the delivery date to request a return. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.

 

How to Start a Return

Email us at support@zontoo.com with your order number and a photo of the item. We reply within 24-48 hours with return instructions. Items sent back without requesting a return first cannot be accepted.

 

Damaged, Defective, or Wrong Items

Please inspect your order upon delivery. If the item is damaged, defective, or not what you ordered, contact us within 7 days with photos. We will send a free replacement or issue a full refund, and you will not be asked to ship the item back.

 

Refunds

Once your return is approved, we issue the refund to your original payment method within 5 business days. Depending on your bank or card issuer, it may take an additional 5-10 business days for the funds to appear on your statement.

 

Return Shipping Costs

For damaged, defective, or incorrect items, we cover all return costs. For change-of-mind returns, the customer is responsible for return shipping.

 

Non-Returnable Items

Items marked Final Sale and gift cards cannot be returned.

 

Order Cancellation

You may cancel your order for a full refund within 12 hours of placing it, provided it has not yet shipped. Please email us as soon as possible.

 

Shipping Times

Orders are processed within 1-3 business days. Delivery to the United States typically takes 5-11 business days. A tracking number is emailed to you once your order ships.

 

Questions

Email: support@zontoo.com

We respond within 24-48 hours, Monday through Friday.