Shipping policy

Shipping Policy

 

Last updated: August 9, 2026

 

Where We Ship

We currently ship to addresses within the United States.

 

Processing Time

Orders are processed within 1-3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.

 

Delivery Time

Standard delivery to the United States typically takes 5-11 business days after processing. Total time from order to doorstep is usually 6-14 business days.

 

Delivery estimates are not guaranteed. Customs processing, carrier delays, weather, and peak seasons can extend transit times.

 

Shipping Cost

Shipping cost is calculated at checkout and shown before you pay. Any free shipping promotion will be clearly stated on the product page.

 

Tracking

A tracking number is emailed to you as soon as your order ships. Tracking information may take 2-5 business days to become active after you receive it. If your tracking has not updated after 7 days, please contact us.

 

Split Shipments

If you order multiple items, they may arrive in separate packages on different dates at no extra cost to you.

 

Incorrect Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If your order has not yet shipped, email us immediately and we will try to correct it.

 

Lost or Undelivered Packages

If your package is marked delivered but you did not receive it, contact us within 7 days. If a package is confirmed lost in transit, we will send a replacement or issue a full refund.

 

Duties and Taxes

Any applicable duties or import taxes are the responsibility of the customer, where they apply.

 

Questions

Email: support@zontoo.com

We respond within 24-48 hours, Monday through Friday.