Shipping policy
Shipping Policy
Last updated: August 25, 2026
Where we ship
We currently ship to addresses within the United States.
Shipping cost
Shipping is free on every order to the United States. There is no minimum order value.
Processing time
Orders are processed within 1-3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.
Delivery time
Most orders arrive within 2-4 weeks after placing your order.
Delivery estimates are not guaranteed. Customs processing, carrier delays, weather and peak seasons can extend transit times. If 30 days pass from your order date and nothing has arrived, email us and we will refund you in full. You do not need to return anything.
Tracking
A tracking number is emailed to you as soon as your order ships. Tracking can take 2-5 business days to become active after you receive it. If your tracking has not updated for 14 days, email us and we will reship or refund in full.
Split shipments
If you order more than one item they may arrive in separate packages on different dates, at no extra cost to you. You receive a tracking number for each package.
If your order does not arrive
If 30 days have passed since your order date and nothing has arrived, or your package is marked delivered but you did not receive it, email us and we will reship or refund in full.
Incorrect addresses
Please check your shipping address at checkout. We cannot recover orders sent to an address entered incorrectly by the customer. If your order has not shipped yet, email us immediately and we will try to correct it.
Duties and taxes
You pay no customs fees. Nothing is collected at delivery. If a carrier ever bills you, send us the receipt and we refund it.
Questions
Email support@zontoo.com. We reply within 24-48 hours, Monday to Friday.